Quable AIR: make your PIM project a flying success
A unique methodology to simplify and secure your PIM set-up. With an online space to track the progress of your project, your teams know what they need to prepare before each workshop and the deliverables they need to validate at each stage.
Onboard your teams with ease
Quable provides your users with an in-app Resources Center including video tutorials, complete documentation (user/administrator/technical), and a FAQ in French and English to help them quickly understand and become proficient using your PIM.
Fast support and a CSM team that cares
We provide Live Chat support with an average response time of less than 30 minutes. Our support & CSM teams are at your disposal to help you optimize your daily use of Quable PIM.
Full performance transparency
It's often difficult to know what's going on under the hood of a SaaS solution... Our Status Page gives you increased visibility into the performance and availability of each of the features on our platform.
Quable offers a range of additional products to meet your needs.
FAQ about our services
What Customer Support does Quable provide?
The PIM Quable platform includes customer support, which you can call on at any time via a ticketing tool, the Service Desk. Its aim is to quickly deal with customer and/or user requests, and to provide a suitable response as quickly as possible.
What type of requests can I send the Service Desk?
You can initiate a conversation/chat, if your request is related to an outage (minor, major or critical), if you need clarification on a setting, functionality or configuration or if you want Quable support to perform small maintenance or setup tasks on PIM Quable
How long does it take to process a Service Desk ticket?
Customer Support is committed to responding to all tickets within four business hours. Thereafter, the processing time depends on the level of criticality you have declared. If it is a critical failure, the processing time is eight working hours, a major product failure, four working days. Major project breakdowns will be processed as soon as possible.