Top-notch support
Tired of heavy and complicated projects? Quable has developed a straightforward online methodology to launch your PIM.

Tired of heavy and complicated projects? Quable has developed a straightforward online methodology to launch your PIM.
A unique methodology to simplify and secure your PIM set-up. With an online space to track the progress of your project, your teams know what they need to prepare before each workshop and the deliverables they need to validate at each stage.
Quable provides your users with an in-app Resources Center including video tutorials, complete documentation (user/administrator/technical), and a FAQ in French and English to help them quickly understand and become proficient using your PIM.
We provide Live Chat support with an average response time of less than 30 minutes. Our support & CSM teams are at your disposal to help you optimize your daily use of Quable PIM.
It's often difficult to know what's going on under the hood of a SaaS solution... Our Status Page gives you increased visibility into the performance and availability of each of the features on our platform.
Quable offers a range of additional products to meet your needs.
Quable offers a Customer support Service Desk which you may contact at any time. The Service Desk will issue you a ticket for your enquiry.
You can initiate a conversation/chat, if your request is related to an outage (minor, major or critical), if you need clarification on a setting, functionality or configuration or if you want Quable support to perform small maintenance or setup tasks on PIM Quable
Customer Support is committed to responding to all tickets within four business hours. Thereafter, the processing time depends on the level of criticality you have declared. If it is a critical failure, the processing time is eight working hours, a major product failure, four working days. Major project breakdowns will be processed as soon as possible.