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FAQ about our services
What type of requests can I send the Service Desk?
You can initiate a conversation/chat, if your request is related to an outage (minor, major or critical), if you need clarification on a setting, functionality or configuration or if you want Quable support to perform small maintenance or setup tasks on PIM Quable
How long does it take to process a Service Desk ticket?
Customer Support is committed to responding to all tickets within four business hours. Thereafter, the processing time depends on the level of criticality you have declared. If it is a critical failure, the processing time is eight working hours, a major product failure, four working days. Major project breakdowns will be processed as soon as possible.